6 reasons why a hotel manager should always write things down

Rather than relying just on your brain to remember every single piece of information you require, we’ve identified these 6 great reasons why every hotel manager should always write everything down!

9 great ways to make the morning briefing productive, effective, and a lot more fun

If a manager is using a morning briefing purely to tick a box, staff will quickly sense that it’s a complete a waste time, will become demoralised, and ...

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Four reasons to create a formal shift handover process

Just like a hospital, a hotel is a 24-7 business as we in the industry know all too well. There’s no rest for the wicked and customers rightly expect th...

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5 min read

Why first impressions are everything for your hotel

Your hotel has only a split second window to make a good first impression on the guest who walks in the front door of your premises for the first time.

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2 min read

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Lessons in how Airbnb can benefit your hotel business (part 2)

Airbnb has evolved and developed enormously as a consumer travel platform, since its inception in 2008… Back then, in its earliest days, it was seen as a radical disruptor in accommodation booking space.

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3 min read

5 reasons why all hotel staff must become customer service experts

If you asked your staff members if they work in customer service, the answer would probably be a definite no – unless, of course, they happen to work at the front desk and their job title happens to contain the words “customer service” within in.

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3 min read

Lessons in how Airbnb can benefit your hotel business (part 1)

When Airbnb first started out back in 2008, it did so with the aim of completely transforming the way in which people thought about accommodation.

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3 min read

Why knowing everything about your customer is a great business generation tool!

Running a really good hotel and running one that’s pretty run of the mill are two entirely different things, wouldn’t you agree?

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4 min read

Why meetup.com offers great business opportunities for hotels

You may already be familiar with meetup.com, a global online social forum that (as the name suggests!) facilitates offline group meetings in physical locations in cities all around the world?

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3 min read

How your hotel lost and found can become a great customer sales tool!

How many items of customer belongings would you say your staff recover from your hotel bedrooms every single night, and placed in the care of your lost and found department?!

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3 min read

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Let's meet, network and have a drink in a relaxed atmosphere. We try a new hotel bar every time. Hoteliers of all career levels, functions and profiles are welcome.

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About us

Dmbook Pro is a modern communication platform completely bespoke for hotels. We took the traditional hotel handover (also known as “Duty Manager Book” or “DM Book”) and reinvented it for the 21st century. Our mission is to help hotels of all size work more efficiently and save money. We do that by making team management and communication easy, straightforward and error proof.

Dmbook Pro has been created by two French brothers: Bruno, Front Office Manager with years of experience in the hospitality industry and Rémi, software engineer specialized in web applications. This blog reflect the marriage of those two very different skill sets. We strive to bring cutting edge technology into hotels by making it as simple and as accessible as possible!