The hidden cost of customer complaints

As someone who works in hotels, dealing with customer complaints is something that will always be part and parcel of your role.

5 tips to help your hotel survive a crisis

Instead of reaching for the panic button straight-off, learn how to survive a crisis without damaging your business in the longer term.

Read this article

4 min read

5 very practical ways to help you reinvent your hotel

With guest preferences changing all the time, how do you stay ahead of the competition and keep on giving your customers exactly what they want?

Read this article

3 min read

Come see Dmbook Pro at Hotel Tech Live on 26th & 27th of September 2017!

We are very excited to be exhibiting at Hotel Tech Live, the UK’s most exciting event for the technologies that are breaking new ground in the hotel sec...

Read this article

3 min read

Keep in touch with our publications !

Be sure you don’t miss anything : receive all our stuff, news, guides and tutos straight into your mailbox.
It’s free and easy. Simply enter your e-mail address below.

or subscribe to our feeds

Our webinar series: How to be in full control of your hotel operations

Do you ever find yourself trapped in the day-to-day running of the hotel? Feeling you need to be there 24/7 otherwise the hotel with fall apart? This is for you!

Read this article

3 min read

5 key life lessons that I learned from catering school

Just over 10 years on from my catering college graduation, here are 5 things things I took away from catering college, that have played a vital role in my career to date.

Read this article

3 min read

The key takeaways from SI2E – Portuguese Hospitality & Tourism Conference

Bruno Lanvin, CEO Dmbook Pro, was recently invited to speak to entrepreneurs at the SIE2 conference, held in the beautiful Castelo Branco region of Portugal.

Read this article

4 min read

How well do you understand the value of guest retention?

We all need new customers but the real key to success for your business is in turning these new customers into loyal customers who will return to stay with you.

Read this article

4 min read

9 great ways to make the morning briefing productive, effective, and a lot more fun

If a manager is using a morning briefing purely to tick a box, staff will quickly sense that it’s a complete a waste time, will become demoralised, and will dread the very thoughts of losing 10 minutes of their life.

Read this article

7 min read

6 reasons why a hotel manager should always write things down

Rather than relying just on your brain to remember every single piece of information you require, we’ve identified these 6 great reasons why every hotel manager should always write everything down!

Read this article

5 min read

Join us on our next

Meetup logo

Let's meet, network and have a drink in a relaxed atmosphere. We try a new hotel bar every time. Hoteliers of all career levels, functions and profiles are welcome.

About us

Dmbook Pro is a modern communication platform completely bespoke for hotels. We took the traditional hotel handover (also known as “Duty Manager Book” or “DM Book”) and reinvented it for the 21st century. Our mission is to help hotels of all size work more efficiently and save money. We do that by making team management and communication easy, straightforward and error proof.

Dmbook Pro has been created by two French brothers: Bruno, Front Office Manager with years of experience in the hospitality industry and Rémi, software engineer specialized in web applications. This blog reflect the marriage of those two very different skill sets. We strive to bring cutting edge technology into hotels by making it as simple and as accessible as possible!