The hidden cost of customer complaints
As someone who works in hotels, dealing with customer complaints is something that will always be part and parcel of your role.
5 tips to help your hotel survive a crisis
Instead of reaching for the panic button straight-off, learn how to survive a crisis without damaging your business in the longer term.
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4 min read
5 very practical ways to help you reinvent your hotel
With guest preferences changing all the time, how do you stay ahead of the competition and keep on giving your customers exactly what they want?
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3 min read
Come see Dmbook Pro at Hotel Tech Live on 26th & 27th of September 2017!
We are very excited to be exhibiting at Hotel Tech Live, the UK’s most exciting event for the technologies that are breaking new ground in the hotel sec...
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3 min read
Our webinar series: How to be in full control of your hotel operations
Do you ever find yourself trapped in the day-to-day running of the hotel? Feeling you need to be there 24/7 otherwise the hotel with fall apart? This is for you!
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3 min read
5 key life lessons that I learned from catering school
Just over 10 years on from my catering college graduation, here are 5 things things I took away from catering college, that have played a vital role in my career to date.
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3 min read
The key takeaways from SI2E – Portuguese Hospitality & Tourism Conference
Bruno Lanvin, CEO Dmbook Pro, was recently invited to speak to entrepreneurs at the SIE2 conference, held in the beautiful Castelo Branco region of Portugal.
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4 min read
How well do you understand the value of guest retention?
We all need new customers but the real key to success for your business is in turning these new customers into loyal customers who will return to stay with you.
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4 min read
9 great ways to make the morning briefing productive, effective, and a lot more fun
If a manager is using a morning briefing purely to tick a box, staff will quickly sense that it’s a complete a waste time, will become demoralised, and will dread the very thoughts of losing 10 minutes of their life.
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7 min read
6 reasons why a hotel manager should always write things down
Rather than relying just on your brain to remember every single piece of information you require, we’ve identified these 6 great reasons why every hotel manager should always write everything down!
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5 min read
Join us on our next
Let's meet, network and have a drink in a relaxed atmosphere. We try a new hotel bar every time. Hoteliers of all career levels, functions and profiles are welcome.
About us
Dmbook Pro is a modern communication platform completely bespoke for hotels. We took the traditional hotel handover (also known as “Duty Manager Book” or “DM Book”) and reinvented it for the 21st century. Our mission is to help hotels of all size work more efficiently and save money. We do that by making team management and communication easy, straightforward and error proof.
Dmbook Pro has been created by two French brothers: Bruno, Front Office Manager with years of experience in the hospitality industry and Rémi, software engineer specialized in web applications. This blog reflect the marriage of those two very different skill sets. We strive to bring cutting edge technology into hotels by making it as simple and as accessible as possible!