As a busy hotel manager with a million and one tasks to manage on any given day, do you ever feel that the morning team briefing is another of those things you could really do without?
Unfortunately, you’re not alone because the hotel morning briefing is often viewed in a pretty negative light by manager and staff alike. Now, perhaps this is understandable to an extent, given the time pressures everyone is under, but nonetheless, approaching any meeting in a negative mindset is one sure way of de-motivating everyone – yourself included.
The fact is that if a manager is using a morning briefing purely to tick a box, staff will quickly sense that it’s a complete a waste time, will become demoralised, and will dread the very thoughts of losing 10 minutes of their life.
The 9 ways to make the morning briefing a positive experience
Though the much easier option is to make the ‘morning brief’ an experience that everyone dreads in equal measure, by doing the same thing all the time, these 9 simple tips are guaranteed to can make the morning brief a much more positive and beneficial experience all-round.
1 Create a defined structure
As with any meeting, the morning brief must have a clear purpose and a very defined structure. Having structure will help to focus minds and ensure that everyone knows exactly what’s up for discussion.
First off, decide how long each morning briefing will be, and stick rigidly to this: if you say each meeting will be 15 minutes, make sure it never goes beyond this. Imposing a water-tight time limit on proceedings will ensure a much more effective meeting.
2 Identify and address key defined issues
The purpose of the morning brief is to enable staff to ascertain exactly what key issues need to be addressed across the business.
Whatever the issues might be, whether they relate to systems or customers, decide what action is to be taken to right the wrongs, and make sure that everyone is clear about their role in the problem-solving process.
3 Ensure equal opportunity
As hotel manager, you will be facilitating the morning briefings but this does not mean that yours is the only voice that will ever be heard. Your role as leader is to get the very best from your entire team because they are the eyes and ears of the business.
To achieve this, ensure that each meeting is open and that everyone is given equal opportunity to speak and become engaged. Always remember that this is a discussion forum where all staff should be encouraged to raise issues, bring forward new ideas and suggestions, and make a positive contribution in whatever way they can.
4 Set clear, measurable goals and objectives
The morning briefing should be viewed positively by everyone who attends because when it’s run well, it will help find solutions to problems, build morale, and create a much better, much more collaborative team environment.
Setting clear, realistic, measurable goals and objectives is a great way to inspire, motivate and encourage your team. That’s because, at the end of the day, your people are your business and the key to business success is teamwork.
5 Make the meeting positive for everyone, every time
If you’ve been holding briefings on a regular basis and you find they’re repetitive and dull, then the chances are the rest of your team feels exactly the same way.
Rather than doing the same thing every time and expecting different results, make a conscious decision to make your meetings inspiring, positive, and uplifting. When every meeting is a positive experience, your staff will mirror your behaviour, and your positivity will quickly become infectious.
6 Don’t call it a meeting, call it something else!
Words are very powerful when it comes to influencing and affecting behaviour. The very words ‘meeting’ and ‘briefing’ are often interpreted negatively because these very terms suggest something serious, formal, and downright boring.
Why not call your morning briefing something a little different and less formal: try calling it ‘the morning coffee catch up’, ‘the morning kick-start’, or anything else that you think will subconsciously help your team to think of them as un-meetings, rather than formal, traditional style meetings!
7 Encourage involvement and reward good input
No morning briefing (or whatever name you decide to christen it) should ever involve you, the hotel manager, talking in a lengthy monologue. Good managers will always inspire those around them by offering encouragement, asking opinions, and giving others the freedom to come up with new ideas that they know you’ll appreciate.
So instead of you doing all the talking, ask others to contribute, invite people to give their ideas, set fun group tasks and above all, make the group a dynamic, fun, and safe environment where everyone feels comfortable getting involved.
Finally, why not encourage involvement by introducing some friendly competition? Try offering funny prizes for the best and worst ideas: by doing this, people will feel comfortable bringing forward all sorts of crazy ideas that they might otherwise be too embarrassed to share. Sometimes the craziest ideas become the next big thing!
8 Make it fun!
As hotel manager, you’re responsible for leading the team briefing each morning. However, be mindful that this is not just a permanent fixture in your daily diary; it’s something that affects everyone on your team equally.
There are two very different approaches you can take to this meeting:
- You can have humdrum meetings that everyone dreads, with the result being zero positive contribution, an undertone of negativity, and a general feeling of disillusionment.
- You can take a completely different approach and make this meeting the fun part of the day by thinking outside the box, and by actively trying new approaches and new ideas that are aimed at getting the most out of your team.
Choose the first option and watch how the meeting sets the tone for the rest of the day across the hotel: people will do their jobs but they won’t feel the love or go the extra mile.
Choose option two, on the other hand, and you will see the difference this approach will make to everyone on your team, right across the board. Because when you make things interesting, recognise the value of your staff, and actively encourage them to engage, they invariably become energised, more creative, and much more ambitious.
9 Avail of technology to give staff access to information in real time
Whereas the morning brief was once the sole mechanism by which staff could become aware of what’s happening across the hotel, now smart technology enables staff to talk to each other in real-time to deal with issues as they arise.
What does this mean? Well, where once your hotel receptionist relied on sticky notes, messages scrawled on the back of envelopes, or rambling phone-calls from guest bedrooms (the result being that things got forgotten about and guests never came back), a simple handover solution that enables real-time management, now exists in the form of Dmbook Pro.
This simple, yet intuitive, cloud-based solution allows every member of your team to upload critical shift information, at the touch of a button, at the very moment it happens. This ensures that at the end of a shift, every issue relating to that shift is logged, ensuring the perfect handover experience.
A tool such as this can dramatically streamline and enhance your shift handover process, helping you to enhance your customer service offering. Even better, using this tool will ensure that your ‘morning catch ups’ can focus on bigger, more strategic issues, not on the small, mundane tasks such as who did what, and when.
Try Dmbook Pro FREE for one month at www.dmbook.pro and see for yourself how your hotel operations will be transformed!