5 reasons why all hotel staff must become customer service experts

If you asked your staff members if they work in customer service, the answer would probably be a definite no – unless, of course, they happen to work at...

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3 min read

Why knowing everything about your customer is a great business generation tool!

Running a really good hotel and running one that’s pretty run of the mill are two entirely different things, wouldn’t you agree?

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4 min read

How your hotel lost and found can become a great customer sales tool!

How many items of customer belongings would you say your staff recover from your hotel bedrooms every single night, and placed in the care of your lost ...

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3 min read

Is your hotel ready for mobile technology?

Hotel business is quickly digitalizing. Is your hotel ready to take the leap into digital to offer better service and customer experience?

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5 min read

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