The hidden cost of customer complaints

As someone who works in hotels, dealing with customer complaints is something that will always be part and parcel of your role.

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5 min read

5 tips to help your hotel survive a crisis

Instead of reaching for the panic button straight-off, learn how to survive a crisis without damaging your business in the longer term.

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4 min read

5 very practical ways to help you reinvent your hotel

With guest preferences changing all the time, how do you stay ahead of the competition and keep on giving your customers exactly what they want?

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3 min read

Come see Dmbook Pro at Hotel Tech Live on 26th & 27th of September 2017!

We are very excited to be exhibiting at Hotel Tech Live, the UK’s most exciting event for the technologies that are breaking new ground in the hotel sec...

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3 min read

Our webinar series: How to be in full control of your hotel operations

Do you ever find yourself trapped in the day-to-day running of the hotel? Feeling you need to be there 24/7 otherwise the hotel with fall apart? This is...

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3 min read

5 key life lessons that I learned from catering school

Just over 10 years on from my catering college graduation, here are 5 things things I took away from catering college, that have played a vital role in ...

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3 min read

The key takeaways from SI2E – Portuguese Hospitality & Tourism Conference

Bruno Lanvin, CEO Dmbook Pro, was recently invited to speak to entrepreneurs at the SIE2 conference, held in the beautiful Castelo Branco region of Port...

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4 min read

How well do you understand the value of guest retention?

We all need new customers but the real key to success for your business is in turning these new customers into loyal customers who will return to stay w...

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4 min read

9 great ways to make the morning briefing productive, effective, and a lot more fun

If a manager is using a morning briefing purely to tick a box, staff will quickly sense that it’s a complete a waste time, will become demoralised, and ...

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7 min read

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