6 reasons why a hotel manager should always write things down

Rather than relying just on your brain to remember every single piece of information you require, we’ve identified these 6 great reasons why every hotel...

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5 min read

Four reasons to create a formal shift handover process

Just like a hospital, a hotel is a 24-7 business as we in the industry know all too well. There’s no rest for the wicked and customers rightly expect th...

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5 min read

Why first impressions are everything for your hotel

Your hotel has only a split second window to make a good first impression on the guest who walks in the front door of your premises for the first time.

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2 min read

Lessons in how Airbnb can benefit your hotel business (part 2)

Airbnb has evolved and developed enormously as a consumer travel platform, since its inception in 2008… Back then, in its earliest days, it was seen as ...

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3 min read

5 reasons why all hotel staff must become customer service experts

If you asked your staff members if they work in customer service, the answer would probably be a definite no – unless, of course, they happen to work at...

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3 min read

Lessons in how Airbnb can benefit your hotel business (part 1)

When Airbnb first started out back in 2008, it did so with the aim of completely transforming the way in which people thought about accommodation.

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3 min read

Why knowing everything about your customer is a great business generation tool!

Running a really good hotel and running one that’s pretty run of the mill are two entirely different things, wouldn’t you agree?

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4 min read

Why meetup.com offers great business opportunities for hotels

You may already be familiar with meetup.com, a global online social forum that (as the name suggests!) facilitates offline group meetings in physical lo...

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3 min read

How your hotel lost and found can become a great customer sales tool!

How many items of customer belongings would you say your staff recover from your hotel bedrooms every single night, and placed in the care of your lost ...

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3 min read

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